Support Policy Page
Support Policy
VastraTraditional
At VastraTraditional, customer satisfaction is our priority. This Support Policy explains how we assist customers with queries, orders, returns, and other concerns.
1. Support Availability
Our customer support team is available:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
(Excluding public holidays)
2. How to Contact Support
You can reach us through the following channels:
? Email: support@vastratraditional.com
Please include your Order ID for faster assistance.
3. Types of Support We Provide
We offer support for:
Order status and tracking
Product information and sizing guidance
Returns, refunds, and exchanges
Payment-related issues
Account and technical issues
General inquiries about our products and services
4. Response Time
Emails are typically responded to within 24–48 business hours.
During sales, festivals, or peak periods, responses may take slightly longer.
5. Order-Related Issues
For order-related concerns:
Report damaged, defective, or incorrect products within 48 hours of delivery
Share clear photos or videos to help us resolve the issue quickly
Failure to report within the given timeframe may affect resolution eligibility.
6. Returns & Refund Support
All return and refund requests are handled according to our Return & Refund Policy.
Our support team will guide you through the complete process once your request is approved.
7. Customer Responsibilities
To ensure smooth support:
Provide accurate contact and order details
Communicate respectfully with our support team
Follow the instructions provided during issue resolution
8. Abuse of Support Services
Misuse, false claims, or abusive behavior towards our support team may result in:
Delayed responses
Denial of service
Account suspension in extreme cases
9. Policy Updates
VastraTraditional reserves the right to update this Support Policy at any time without prior notice.
10. Contact Information
For support-related assistance, contact us at:
? support@vastratraditional.com
